Frequently Asked Questions (FAQs)

What is ducted air conditioning?

Ducted air conditioning systems are designed to cool and heat an entire home. They have an outdoor unit, and a central indoor unit, usually installed in the ceiling or.

Air ducts run from the indoor unit to air outlets and sensors in each room.

What is split system air conditioning?

A split-system air conditioner is a small, singular system which is made up of two units- an outside unit, which is a compressor and an inside air outlet unit or the “wall hung head unit”. The two units are connected by pipes that carry refrigerant. A split system can also be used for heating as well as cooling. They have a small capacity and are designed to only serve a single room or a small open space. An alternative to the standard unit is the multi-split system, which has multiple indoor units connected to a single outdoor unit.

How often do I need to service my air conditioner?

To keep your ducted air conditioning system running at optimum operation and energy efficiency domestic systems should be serviced every 12 months by a qualified technician. We have our own in house service technicians making it easier to work around your busy lifestyle. Systems used in a commercial setting should be serviced every 3 months.

Why isn’t my air conditioner cooling?

If your air conditioner will turn on, and your thermostat is set properly, but your system is not cooling you may have a dirty or blocked air condenser. Your first step is to check the outside unit and clean around and remove any debris or weeds that are blocking air circulation.

Next, check your filter and make sure it is clean. A lot of times, we find the filter is dirty, and when it restricts the air to the evaporator coil, the coil can freeze. If you have pets or run your a/c often, you may need to change your filter more frequently. A good test is to pull your filter out and check if you can see through it.

If your air conditioner is still not cooling air, you may have a problem with your compressor or refrigerant and will need to contact a professional.

Why should I get my air conditioner serviced?

Maintaining your air conditioner will ensure better air quality and a better functioning and efficient system. When you get a professional ducted air conditioning service a full system check is completed including checking components and equipment, all electrical wire connections, gas charge, oil levels, duct connections and drains are working to ensure your system is working at its optimal capacity.

How can I save energy while using my air conditioner?

The following tips will ensure your air conditioner is both comfortable and economical all year round:

  • During hot weather, turn your air conditioner on early rather than working it harder once your home warms up.
  • Adjust the louvres on split system air conditioners, so they disperse air downwards when heating and upwards when cooling.
  • Clean the air filter regularly.
  • Check the energy star labels on your air conditioner – the more stars, the more energy efficient.
Want to know more?

Did we miss anything? If you’ve got a question which is not answered here give our friendly team a call on (02) 97856291 or complete our air conditioning enquiry form.